LAPS - Watch Editor - Assistance and Warranty

Warranty

We guarantee

All of our watches for a period of 24 months after their date of purchase. This warranty covers the replacement of parts with a manufacturing defect, such as the quartz movement excluding the battery, the dial, indexes and hands. During this warranty period, any intervention on your LAPS must be entrusted exclusively to our workshop, otherwise the free service provided under the warranty will be cancelled. If you have any questions, do not hesitate to contact us at sav@laps.fr.

Excluded from warranty

Defects and damage due to:

- improper use of your watch.

- to normal wear and tear and normal ageing of your watch, such as aesthetic alterations to the plating.

- contact with water on the watch or strap.

- to a repair or modification carried out by a repairer outside the LAPS workshop.

- to an impact that may result in glass breakage, scratches or index detachment.

Strap: The warranty does not cover the natural wear and tear of your watchband or stains due to its use.

Battery: The warranty does not cover the natural wear and tear of the battery, however in an ecological approach we replace it free of charge at the LAPS Workshop.

How to proceed

If the damage is covered by the warranty, simply contact us using the contact form. Please describe the problem as precisely as possible, and don't forget to give us your detailed contact details (Name, First Name, Address, Telephone number, Date of purchase). Upon receipt of an email confirming our support, you have two options:

- Drop off your watch directly at the LAPS Workshop for repair as soon as possible.

- Send us your watch by mail with a sign-on-receipt delivery to the address below.

Once repaired, the watch will be returned to you free of charge (in metropolitan France) to the address given.

Out-of-warranty repair

In the event that the repair is not covered by the warranty, we invite you to contact us by email at sav@laps.fr in order to make a personalized quote.

Order and return

Modify or cancel your order

For any cancellation or modification, please contact us as soon as possible by email at sav@laps.fr or by phone at +33(0)1 77 11 44 22 in order to avoid the sending of your order and the return costs at your expense.

Tracking of your parcel

As soon as your order is validated and processed by our services, you should receive a confirmation email and a tracking number.

Shipments to France are made by Colissimo - 48h.

Shipments to the European Union are made by Colissimo.

International shipments outside EU are made by carrier (DHL, Fedex...).

Delivery time

In France, the average delivery time is 3-4 working days, we suggest the "Relay Point" option for a fast delivery and to place your order before 17H.

Internationally, delivery times may vary depending on the delivery destination.

Delivery abroad

We deliver to most countries. Shipping costs may vary depending on the geographical area and the amount of the purchase. For orders placed outside the European Union, customs duties may apply in the country upon receipt of the goods by the recipient.

Exchanges and returns

You may return or exchange any product that does not suit you within 14 days of receipt. To do so, simply return the item(s) in their original packaging in perfect condition (unused product) and properly packaged to the address below:

LAPS

12 rue Mandar, 75002 Paris

France

Please clearly state your name and order number in the package. Upon receipt of the products, and after checking their condition, we will proceed to refund your order as soon as possible. The return costs remain the responsibility of the customer.

Payment

Payment methods

You can pay by credit card or PayPal payment service. Payments by credit or debit card are made through the Atos (Société Générale Group) payment platform.

LAPS does not manage or store credit card numbers under any circumstances.

Care and maintenance

Watch water-resistance

Your LAPS has a resistance of 3 ATM which is equivalent to a pressure of 3 bars. This indicates that it is resistant to splashes from hand washing or rain, but that it cannot be immersed in water or kept in the shower.

Replacing the battery

Depending on the model, LAPS watches are equipped with a Swiss or Japanese Quartz movement that requires a battery to operate. This battery has a life of up to 24 months. To replace it, we advise you to make an appointment at our workshop or at a professional who will have the appropriate tools to guarantee the integrity of your watch.

We remind you that battery replacement is free of charge at the LAPS workshop by simply making an appointment.

Changing the strap

Perlon strap: Simply slide the rounded end of the strapup and down between the case and the spring bars.

Leather strap: you just have to insert the part of the spring bar, opposite to the pin, in the hole of the horn. Activate the pin then insert the other end of the spring bar in the hole of the remaining horn.

Wristband maintenance

Perlon strap: It is obtained by braiding nylon-like threads. It is therefore very resistant with a lifespan of several decades. If it gets dirty or deformed, do not hesitate to clean it with soapy water to recover its original aspect.

Leather strap: They are produced from vegetable tanned leather. This process, more respectful for the environment, does not waterproof the leather and lets the material express itself. It is strongly advised to avoid any contact with water, cosmetics or any greasy substance so as not to alter the appearance of your bracelet. Over time, your watchstrap will obtain a beautiful patina due to its use.

The spring bars

On all watches it sometimes happens that a spring bar escapes, fortunately it is easily put back in place. If this happens to you, you can have it replaced at any watchmaker. Otherwise, you can get it directly in the care category on our website.

Contact

contact@laps.fr

Tel : +33 (0)1 77 11 44 22

Monday – Friday / 10am - 5pm (UTC +1)

12 Rue Mandar 75002 Paris FRANCE

Store

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+33 (0)1 77 11 44 22

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